When Buildings Talk, We Listen.

How WEM Works...

WEM Review Process

To submit a claim for review, please send the following:

• Completed LTS Transmittal Form with description for the source of the water intrusion, number of floors affected, and any known special circumstances
• Water mitigation estimate/invoice detailed by line item
• Room dimensions for water damaged area, including room offsets and closets-- A sketch or diagram of the loss is highly recommended
• If available, send the rebuild estimate and/or drying logs from the water mitigation vendor
  

Submit claim information to claimsservices@skyetec.com

WEM Step-by-Step
Step 1:  Once all of the above is received, LTS will input the information into Water Event Manager (WEM) for the initial review. The deliverable from this step will be the Cost Evaluation w/o Drying Logs report. Typical turnaround time for this step is up to two (2) business days. Large claims and those in which LTS must contact the adjuster and/or mitigation vendor for additional information may take longer.

Step 2:  If the initial review shows a cost differential of $500 or more, LTS will contact the mitigation vendor to request drying logs for a detailed re-evaluation of the claim. Equipment used and project readings will be entered into WEM for this reevaluation of the mitigation vendor’s drying process. The deliverable from this step will be the Cost Evaluation w/ Drying Logs. Turnaround time for this step will depend on the mitigation vendor’s expedience in submitting drying logs to LTS.

NOTE: To conduct a re-evaluation, LTS must receive sufficient drying log information. Sufficient drying logs include: daily readings of temperature, relative humidity, dehumidification output, moisture content, and make/model of equipment used each day.

Step 3:  Should the cost differential remain over $500, LTS will proceed with the Agreed Cost Discussion. An Agreed Cost Discussion Form will be completed to detail any reduction in the estimate/invoice amount and the parties involved in the discussion. Like Step 2, the turnaround time for this step will vary dependent upon the availability of the mitigation vendor. If a mitigation vendor refuses to enter into the Agreed Cost Discussion, there will be no charge to the carrier.